01 Who we are
SBCA Pets LLC, doing business as Zoomin Groomin (“we,” “us,” or “our”), is a mobile pet spa serving Northwest Arkansas, including Bentonville, Rogers, Springdale, Cave Springs, and Johnson. This policy explains what information we collect, why we collect it, and what we do — and don’t do — with it.
If you have questions about anything here, contact us using the details in section 08.
02 Information we collect
We collect only what we need to groom your pet and stay in touch about it:
- Contact details — your name, mobile phone number, email address, and service address.
- Pet details — your pet’s name, breed, size, age, temperament, and grooming history.
- Appointment records — services requested, dates, arrival windows, and notes from past visits.
- Messaging consent — whether you agreed to receive text messages, when you agreed, and which form you used.
- Payment information — processed by our payment provider. We do not store full card numbers.
03 How we use it
- Scheduling, confirming, and servicing your grooming appointments.
- Sending appointment confirmations, arrival-window reminders, and reschedule notices.
- Answering your questions by text, phone, or email.
- Sending occasional offers — only if you separately opted in to promotional messages.
- Processing payments and keeping business records.
We do not sell your personal information.
04 SMS & mobile information
We collect mobile phone numbers and SMS consent solely to send service, appointment, and account messages related to Zoomin Groomin grooming services, and — where separately opted in — occasional promotional offers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. Text messaging originator opt-in data and consent are not shared with any third parties.
Information may be shared only with subcontractors providing support services, such as our messaging service provider, solely to deliver these messages.
How you opt in
Consent is always explicit and always optional. Consent is not a condition of purchase — you can book an appointment without agreeing to receive text messages. You may opt in by checking the SMS consent box on our booking form, completing the SMS consent section of our paper new-client intake form, or texting START to our business number. Message frequency varies. Msg & data rates may apply.
How you opt out
Reply STOP to any message at any time and you will receive no further messages. Reply START to resubscribe, or HELP for help. Full details are in our SMS Terms.
05 Who we share information with
We share information only with service providers who help us run the business, and only to the extent they need it:
- Our scheduling and customer-management software.
- Our messaging and telephony provider, to deliver texts and calls.
- Our payment processor, to take payment.
These providers are bound to use your information only to perform services for us. We may also disclose information where required by law. We never share or sell mobile opt-in data or phone numbers to third parties or affiliates for their own marketing.
06 How long we keep it
We keep appointment and customer records for as long as you’re a customer and afterward as needed for legitimate business and legal purposes — typically so we can reference your pet’s grooming history if you return. Consent records are retained as evidence of your opt-in. You can ask us to delete your information using the contact details below.
07 Your choices
- Texts — reply STOP to any message to stop all texts.
- Promotional texts — ask us to remove marketing consent while keeping appointment reminders.
- Access, correction, or deletion — contact us and we’ll take care of it.
We don’t knowingly collect information from children under 13.
08 Contact us
Questions about this policy or your information:
09 Changes to this policy
If we update this policy, we’ll change the “last updated” date at the top of this page. Material changes to how we handle your mobile information will be communicated to you directly.